PRIVACY POLICY

Last updated: September 2026

AERA respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how Livelovestory Oy, operating under the brand AERA (“AERA”, “we”, “us” or “our”), processes personal data when you visit our website, contact us or purchase products from our online store.

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DATA CONTROLLER

Livelovestory Oy / AERA
Finland

AERA is the data controller responsible for the processing of personal data described in this Privacy Policy.

If you have any questions regarding your personal data, you can contact us using the contact details provided on our website.

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PERSONAL DATA WE COLLECT

Depending on how you interact with AERA, we may collect the following information:

When you contact us

If you contact AERA through our website or by email, we may process information such as:

  • your name;

  • email address;

  • telephone number, if provided;

  • the content of your message; and

  • any other information you choose to provide.

When you purchase from our online store

When you place an order, we may process:

  • your name;

  • email address;

  • delivery address;

  • billing information;

  • order details;

  • information relating to returns or customer service; and

  • payment-related information necessary to process the transaction.

Payment transactions are processed through the payment services available through our online store. AERA does not store your full payment card details.

When you visit our website

Squarespace, our website platform, may automatically collect certain technical and usage information, such as:

  • IP address;

  • browser and device information;

  • pages visited;

  • date and time of visits;

  • information about how visitors interact with the website; and

  • information collected through cookies and similar technologies.

Squarespace may process this information in accordance with its own privacy policies and the services provided to AERA. (Squarespace Tuki)

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WHY WE PROCESS YOUR PERSONAL DATA

We process personal data when necessary to:

  • operate and maintain the AERA website;

  • process and deliver orders;

  • process payments;

  • manage returns and customer service;

  • respond to enquiries;

  • communicate with customers and business contacts;

  • improve our website and customer experience;

  • maintain website security;

  • comply with legal and accounting obligations; and

  • protect our legitimate business interests.

We only process personal data for legitimate and specified purposes.

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LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we process personal data on the following legal bases under the General Data Protection Regulation (GDPR):

Performance of a contract

We process information that is necessary to fulfil an order or otherwise provide a service requested by you.

Legal obligation

Certain information must be processed or retained to comply with legal obligations, including accounting, taxation and consumer protection requirements.

Legitimate interests

We may process personal data where it is necessary for our legitimate interests, such as operating, securing and improving our website, managing customer relationships and protecting our business.

Consent

Where required by law, we will ask for your consent before processing personal data for a specific purpose.

You may withdraw consent at any time.

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COOKIES

The AERA website uses cookies and similar technologies provided by Squarespace.

Some cookies are necessary for the website to function properly, including features related to the online store, shopping cart and checkout.

Squarespace may also use analytics and performance cookies to help website owners understand visitor activity and website performance.

Where required by applicable law, non-essential cookies will only be used after you have provided your consent.

You can manage your cookie preferences through the cookie settings available on our website. (Squarespace Tuki)

For more information, please see our Cookie Policy.

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PAYMENT INFORMATION

Payments made through the AERA online store are processed by the payment service provider made available at checkout.

AERA does not store your full payment card number or security code.

Payment service providers may process personal data in accordance with their own privacy policies and applicable data protection legislation.

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WHO MAY RECEIVE YOUR PERSONAL DATA

We may share personal data with service providers where this is necessary to operate AERA and provide our services.

This may include:

  • Squarespace, our website and online store platform;

  • payment service providers;

  • delivery and fulfilment providers;

  • accounting and financial service providers; and

  • other service providers necessary for operating our business.

We do not sell your personal data.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

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INTERNATIONAL DATA TRANSFERS

Some service providers used by AERA may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, appropriate safeguards will be used in accordance with applicable data protection legislation.

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HOW LONG WE KEEP YOUR DATA

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

For example, information relating to purchases and accounting may need to be retained for the period required under applicable accounting and tax legislation.

Information relating to customer enquiries is generally retained for as long as necessary to handle the matter and protect our legitimate interests.

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YOUR RIGHTS

Under applicable data protection legislation, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate information;

  • request deletion of your personal data in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request data portability where applicable; and

  • withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the competent data protection authority if you believe that your personal data has been processed unlawfully.

You may exercise your rights by contacting AERA.

We may need to verify your identity before processing your request.

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DATA SECURITY

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service can be guaranteed to be completely secure.

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THIRD-PARTY LINKS

The AERA website may contain links to third-party websites, including restaurants, hotels, retailers, booking services and other businesses.

AERA is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

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CHILDREN

The AERA website and online store are not directed at children.

We do not knowingly collect personal data from children without an appropriate legal basis.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legislation.

The latest version will always be available on this page together with the date of the latest update.

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CONTACT

For questions regarding this Privacy Policy or the processing of your personal data, please contact:

Livelovestory Oy / AERA
Finland

Email: aera(@)theofflinera.com

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AERA